Kindy note 1.Please don't use any POX. box address, package may be lost. 2.Please use Physical address, and make sure there is someone there sign for the package, "Leave at door" package may lost at high risk. 3.We will recommend u leave your phone No. for DHL to contact. 4.Due to the security issue is getting more and more severe in some area, we are NOT RESPONSIBLE for package lost in these cases: a. Shipping address is not clear or wrong, DHL won't be able to find it. b. Nobody be able to sign for the package and DHL leave at door, package stolen c. Signed by someone else you don't know which means malicious stolen We will be RESPONSIBLE for these circumstances and full refunding: 1. We put the wrong address which didn't match ur given address 2. DHL delivery to another wrong address instead of ur given address. Refund Policy 100% Money Back Guarantee on each item. Please contact us within 7days upon your receipt of the item(s). The refund will be rendered once the item(s) has been sent back in original condition. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process, please understand) Money will be refunded within 3 WORK DAYS after we received the hair with ORIGINAL CONDITION.